Track customer tickets

Create a ticket

1. 1

   Choose New ticket

   Open Tickets and select the customer contact connected to the issue.

2. 2

   Describe the work

   Use a short subject and enough detail for another teammate to understand the expected outcome.

3. 3

   Set priority and ownership

   Choose a priority that reflects customer impact, then assign the person responsible for the next action.

4. 4

   Keep status current

   Update the ticket as work progresses so the list remains a useful team queue.

Find and triage work

Search the ticket list by its reference or subject. Review status, priority, assignee, and last update before deciding what the team should handle next.